FAQs

Everything people ask us, answered plainly. If yours isn't here, email hello@thelittlekeep.com — we reply within 1–2 business days.

The Little Keep

What is The Little Keep?

The Little Keep is a jewelry brand built around charm bangles — bangles and bracelets for the little chapters of you: the trips, the loves, the lucky streaks. A keep, in the old stories, was the strongest room in the castle, the room where the treasures lived. Ours is smaller: it fastens around your wrist. We sell online only, at thelittlekeep.com.

What do you sell?

Charm bangles and charm bracelets. Every piece is a rigid twisted cable-wire cuff with a handful of charms threaded on — hearts, crosses, flowers, ocean creatures, animals, celestial and gothic motifs. There are around fifty designs live at any time, grouped into collections like Garden & Florals, Hearts & Love, Ocean & Summer, Animal Charms, Celestial & Magic, Vintage & Talisman and Hallow & Gothic.

How much do your bangles cost?

Every bangle is $30 in the United States. There is no premium tier and no per-charm pricing — one price across the whole range. Outside the US, prices are set about 14% higher and are shown in your local currency at checkout.

What collections do you have?

Garden & Florals, Hearts & Love, Ocean & Summer, Animal Charms, Celestial & Magic, Vintage & Talisman, and Hallow & Gothic — our darker one, with pumpkins, black cats and drippy hearts. There's also a Best Sellers edit. Everything sits under Bangles & Cuffs, and every piece is $30.

Sizing and wearing

What size are the bangles — will one fit me?

One size fits most. Each bangle is an open cuff with roughly a 2.17 in (5.5 cm) inner diameter, and the cable-wire band flexes, so it opens a little to go on and then settles where you put it. There is no size to choose at checkout, which is part of why they are easy to give as gifts.

How do the bangles fasten?

They don't — there is no clasp. The cuff is open at the back, so you flex it slightly, slip it over your wrist, and it holds its shape from there. You can put one on one-handed, which is useful if you are dressing in a hurry.

Are the bangles adjustable?

Yes, within reason. The twisted cable-wire band has enough give to open and close around most wrists, but it is a rigid cuff rather than an expandable chain — gentle flexing to get it on and off is fine, repeated bending is not.

Can I stack more than one bangle?

That's the idea. One is lovely; three tell a story. Every bangle uses the same band, so they sit together without fighting — stack the same collection for one mood, or mix collections for something louder.

Materials and care

What are the bangles made of?

They are plated fashion jewelry, not fine jewelry. The finishes are gold-tone, silver-tone, blackened silver-tone, rose-pink and gold-tone, or two-tone, with enamel, crystal and cast-metal charms. Nothing in the range is solid gold or solid silver.

Is this real gold or real silver?

No. Everything in the range is plated — gold-tone, silver-tone, blackened silver or rose-pink finishes over a metal base. It is fashion jewelry priced at $30, not fine jewelry, and it should be cared for accordingly.

Is your jewelry hypoallergenic or safe for sensitive skin?

We don't market our pieces as hypoallergenic or nickel-free, because they are plated fashion jewelry. If you have a known metal sensitivity, email us at hello@thelittlekeep.com before you order and we'll tell you what we know about a specific piece.

Can I shower, swim or work out in it?

Please don't. Take the bangle off before showering, swimming or the gym. Chlorine, sweat and perfume are what wear plating down fastest — spray your perfume first and put your jewelry on last.

How do I care for my bangle, and will it tarnish?

Plated finishes will dull over time if they are worn hard. To keep yours bright: wipe it with a soft dry cloth after wearing, store it dry and ideally in its own pouch, keep it away from other metal, and take it off before water, chlorine, perfume and lotion.

Gifting

Does it arrive ready to gift?

Yes. Every order arrives packaged and ready to give as it is. We don't currently offer a separate gift-wrap option or a printed gift note at checkout — if you need something specific for a gift, email hello@thelittlekeep.com and we'll do what we can.

Do you sell gift cards?

Not at the moment. If you want to give someone the choice, the easiest thing is a $30 bangle from whichever collection sounds most like them — there is no size to get wrong.

Shipping and delivery

Where do you ship?

We ship to the United States and to 29 other countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and the United Kingdom. If your country isn't offered at checkout, email hello@thelittlekeep.com and we'll see what we can do.

Do you ship internationally?

Yes — to 29 countries across Europe, Asia-Pacific, North America and the Middle East, alongside the United States. International shipping is a flat $3.71, or free when you buy two or more pieces, and takes 7–12 business days after processing.

How much does shipping cost?

Shipping is a flat $2.71 within the United States and a flat $3.71 internationally. Buy two or more pieces and shipping is free, anywhere we ship.

Do you offer free shipping?

Yes — shipping is free on any order of two or more items, in every country we ship to. It applies automatically at checkout; there is no code to enter.

How long will my order take to arrive?

Orders are processed in 1–2 business days (Monday–Friday, excluding holidays). After that, delivery takes about 7–10 business days in the United States and 7–12 business days for Europe, Australia and New Zealand. These are estimates, not guarantees — carriers, customs and busy seasons can all add time.

Do you offer express or overnight shipping?

Not right now. We have one shipping speed: Standard, 7–12 days, with a tracking number provided. If you have a deadline, email hello@thelittlekeep.com before you order and we'll tell you honestly whether it can make it.

Where do orders ship from?

Orders ship from either our U.S. or our international warehouse, depending on stock and which location can get to you fastest. If you order more than one piece, items from the same order occasionally arrive separately — at no extra cost to you.

Will I have to pay customs duties or import taxes?

Possibly, if you are ordering outside the United States. International orders can be subject to customs duties and import taxes charged by the destination country. Those charges are set by your government, are not included in the price at checkout, and are the customer's responsibility.

How do I track my order?

You'll get a confirmation email with a tracking number as soon as your order ships. Allow up to 48 hours for the carrier's system to start showing movement. If tracking hasn't updated after that, email hello@thelittlekeep.com with your order number.

Orders and payment

Can I change or cancel my order after placing it?

Email hello@thelittlekeep.com as soon as you can. We can usually make changes or cancel before an order enters fulfillment, but once it has shipped we can't modify or recall it — at that point it becomes a return.

What payment methods do you accept?

Major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. Everything is charged in USD; if you're shopping from outside the United States, checkout will show you the price in your local currency.

Do I need an account to place an order?

No. You can check out as a guest with just an email address — there's no account to create and no password to remember. Your confirmation and tracking emails go to the address you enter at checkout.

Do you have any discounts or promotions?

Two run automatically, with no code needed: free shipping when you buy two or more pieces, and 15% off your order when you buy three or more. There's also a welcome offer for new email subscribers — sign up on thelittlekeep.com and the code is sent straight to your inbox.

Returns and refunds

What is your return policy?

You have 14 days from the day your order is delivered to request a return. Items need to be unused, undamaged and in their original packaging with any tags attached. Anything marked final sale can't be returned.

How do I start a return?

Email hello@thelittlekeep.com with your order number and the reason for the return. We'll reply with return shipping instructions. Please wait for that authorization before sending anything back — items returned without approval can't be accepted.

Who pays for return shipping?

You do, unless the item arrived damaged, defective or incorrect — in which case we cover it. Original shipping charges are non-refundable. We recommend a trackable service, since we can't be responsible for returns lost in transit.

My item arrived damaged, faulty or wrong. What now?

Email hello@thelittlekeep.com within 14 days of delivery with your order number and a couple of photos. We'll make it right with a replacement or a full refund including shipping — you won't pay to send it back.

Do you offer exchanges?

Not directly. The fastest way to get the piece you actually want is to return the original and place a new order once the return is accepted. Email hello@thelittlekeep.com and we'll start the return for you.

When will I get my refund?

Once your return arrives and has been inspected, we'll email you to confirm it's approved. Approved refunds go back to your original payment method within 10 business days, though your bank may take a little longer to post it. If it's been more than 15 business days since approval, email hello@thelittlekeep.com.

Do you have a warranty?

There's no extended warranty on $30 plated jewelry, and we'd rather say so plainly. What you do have is 14 days from delivery to return anything that isn't right, and if a piece arrives damaged, defective or incorrect we'll replace or refund it in full, shipping included.

Everything else

How can I contact customer service?

Email hello@thelittlekeep.com. We're a small team and we read every message ourselves. We reply within 1–2 business days, Monday to Friday, excluding holidays. Include your order number and the email you used at checkout, plus photos if something arrived damaged.

Do you have retail store locations?

No — The Little Keep is online only. Everything we make is sold through thelittlekeep.com and shipped to you directly. There are no stockists, pop-ups or physical shops at the moment.

Do you offer bulk, wholesale or corporate orders?

We don't have a wholesale program yet. If you're after a larger quantity — bridesmaids, a shop, an event — email hello@thelittlekeep.com with what you have in mind and we'll tell you what's possible.

Can I request a custom charm combination?

Not yet. Every design is a fixed charm combination, chosen for one kind of person: the gardener, the wanderer, the one who believes in luck. If there's a combination you keep wishing existed, email hello@thelittlekeep.com — we read every suggestion.

Still stuck? Email hello@thelittlekeep.com with your order number and we'll sort it.